Starting with a broad view, UCLA Administration considers UCLA goals and priorities, customer needs and external and internal challenges and opportunities. For 2021 through 2023, UCLA Administration will concentrate on three strategic themes that are supported by four primary goals that are applicable to the entire organization.
Strategic Themes
Service Excellence
- Simplified and consistent processes with minimal administrative burden for both team members and customers.
Operational Effectiveness
- Productivity and efficiency gains through standardization, centralization, and continuous process improvement.
Results-Focused
- Highly skilled and results-driven people committed to achieving organizational results.
Administration Goals
Customer
- Improve customer experience
Workforce Capabilities
- Build and engage a high performing workforce
- Provide technology solutions to heighten capacity
Business Processes
- Reduce Administrative burden
- Utilize sustainable practices
- Elevate safety/Prevent and reduce accidents
Financial
- Reduce institutional costs
- Offset losses from pandemic
