With 18 years of service at UCLA, Gerrie Zvara is now assistant director for organizational effectiveness and development with UCLA Administration. In this role, she is leading the “continuous process improvement” effort to advance goal 5 of the UCLA Strategic Plan: Become a more effective institution. Zvara discussed her work and passion for creating positive change at her alma mater in this recent interview with the UCLA Newsroom. Zvara is also a proud Bruin alumna who loves being able to give back to our campus and the people she works with.